What is included in cleaning?
You may define how to process your cleaning process is completely up to you. You can specify the requested operations service to the conclusion as desired or you can leave the staff a note. Your address will be found at the time of service until you have purchased the staff and service when the time expires, the address will be separated from.
What is not included in cleaning?
Post construction cleaning, garden, garage, steam cleaning, pet areas with an excessive amount of pollution or garbage stacked, 12kg any modification of the above things, insect and pest control, deep stain, seats and carpet, walls, ceiling, and a normal access area is not included in the deletion of services.
Cleaning your common areas or services you received outside the area excluding the remaining spaces are not valid in M2. Depending on the use of such common area or cleaning you can create a separate order for areas outside of the area.
The glass from the outside are being deleted as well?
Yes, but if you are on a high floor because of the safety of the cleaning staff so that they will not sag out the window as long as he can reach from inside the area that you can delete will delete. If you wish the staff a glass erasing apparatus can be obtained. Erasing apparatus and personnel to process the glass without sagging your own course.
What happens if I have chosen the time is not enough?
Personnel performance during the period of work and overtime normal work state in order of priority carry out your transactions. In the absence of sufficient time or if you wish you can increase the number of Staff your service next time.
Cleaning supplies do you bring?
Our cleaning service housekeeper cleaning equipment and materials do not bring any.
Can I continue with the same staff?
If you wish to continue with the cleaning of the cleaning staff satisfaction and to provide information to us will be sufficient.
Does food service include?
Half a day cleaning the house, our food demand of the service personnel, but not for lunch in a full day cleaning service are demanded.
What happens if I am unhappy with the cleaning staff?
The satisfaction of our users and cleaning staff is very valuable to us. If you are unhappy for any reason with the guard a broom when cleaning your next, directed to a staff member are different.
During the service an unpleasant situation or you have any feedback you want to provide before you can inform us by calling if the service is completed. By providing information relevant to the service personnel you can be sure that we can change the course of your service.
Do I need to be in the house during the cleaning?
You don't have to be at home. How more comfortable you'll be working together since the janitor's your preference and you can decide.
The cleaning staff what happens if the service is late?
The cleaning staff is trying to catch up on the startup time of the service you have chosen. However, in some cases there is a delay for reasons that are not in the hands of staff. In case of any delay the end of latency will be added to service time and service you will receive on the net will definitely not change.
When ordering do I cancel?
You can cancel your cleaning appointment at least 24 hours. You do not cancel transactions in 12 to 24 hours $ 30 is deducted.
Weekly, every 2 Weeks 1 Monthly what happens when I select a frequency?
Your order is periodically refreshed according to the frequency you have selected.
What do you need to change your cleaning day?
From the date of service up until 24 hours ago, you can update the date of your order by contacting our customer service.
How do I pay?
Are taken after the cleaning has taken place of your payment. To make reservations just before cleaning, a pre-authorisation we receive. Your payment in the form of a commission of ten are kept in the process after the block has taken place, and are taken from the card completely.
Certified payment platform Iyzico payment for the purchase at the highest level, we are working with.
Can I pay cash?
So you can easily and securely make your payments online payment services only we provide.
Can I pay with a debit card?
Of course, you can pay using your bank card.