TEMIZLIKYOLDA USER AGREEMENT

• This user agreement and other rules on the Website regulate the terms and conditions related to services provided by Temizlikyolda and the rules for using the Website. It is accepted that the User commits to comply with this Agreement from the moment they approve this Agreement when creating a Service Request or Professional Profile through the Website or start using the Website. Temizlikyolda has the right to unilaterally change or modify the Agreement, provided it is not against the interests of Users, in order to ensure the continuity of intermediary services, future technical necessities, or compliance with regulations.

SERVICES PROVIDED BY TEMIZLIKYOLDA

• Temizlikyolda ensures that service, product, or service request information created by Service Providers and Service Recipients themselves is displayed on the Website in accordance with the content reported to it and within the framework of this Agreement provisions. Temizlikyolda is only a platform and is not the owner or provider of the services featured on the Website.

TERMS OF USE / MEMBERSHIP SYSTEM

• Website membership is free. Members can receive multiple services simultaneously through a single member account. Determining and protecting the password is the user's own responsibility. User information and passwords should not be shared and should be carefully protected. The member is directly responsible for malicious use of the member account by other persons due to their own fault.
• All information declared to the Website when creating a member account, such as name, address, phone, email, tax office, must be current, accurate, and complete. Temizlikyolda is not obliged to check the accuracy and currency of such information. The relevant member is responsible for damages that members or third parties may suffer due to incorrect or incomplete information.

RESERVATION SYSTEM CHANGE AND CANCELLATION RULES

• Service Recipients can change the day or time of their approved service request or cancel it by sending an email to [email protected] up to 24 hours before the reservation time.
• Job cancellation must be done through the communication channels announced on the Website and cannot be done outside the Website.

PAYMENT

• When the Online Payment System is intermediated by a payment institution that Temizlikyolda cooperates with; the relationship between the payment institution and the Service Recipient and Service Provider is independent of Temizlikyolda, and the payment institution is responsible for fulfilling the obligations and responsibilities stipulated by relevant legislation.
• When the Online Payment System is used, receipts/invoices or other necessary documents for the service are prepared by the relevant Service Provider if there are legal obligations to prepare them according to relevant legislation. Invoices/receipts or other documents related to such services cannot be requested from Temizlikyolda, and Temizlikyolda is only obliged to issue invoices to Service Providers for commission fees or communication rights for its own services.
• When Service Recipients make service payments through the Online Payment System, Temizlikyolda can make refunds or give instructions to the contracted payment institution to make refunds if requested by Service Recipients. Temizlikyolda reserves the right to give instructions to the payment institution not to transfer the relevant amount to the Service Provider and/or to cancel the relevant Service Request in case of incomplete or defective performance of services paid through the Online Payment System, inability to find a Service Provider suitable for the Service Request, or cancellation of the service.
• When agreements are made with payment institutions for the Online Payment System, Temizlikyolda is only obliged to transmit the necessary instructions to the relevant institution for the payment/refund of relevant amounts. The relevant payment institution is responsible for storing and securely keeping user information and all other necessary information and for carrying out transactions securely.

SERVICE FEE REFUND/EXERCISE OF RIGHT OF WITHDRAWAL

• The Service Recipient has the right to withdraw from the contract within 14 days following the agreement with the Service Provider, provided that the service has not been performed, without showing any reason and without paying a penalty clause. This right exists until 24 hours before the service start time in the Reservation System. It is sufficient to notify the use of the right of withdrawal in writing to [email protected] with the subject line "Cancellation Request" within this period.

SERVICE RESPONSIBILITY, NO WARRANTY PROVIDED

• Temizlikyolda has no responsibility in the offer, proposal, acceptance, contract, and payment stages between Service Recipients and Service Providers. Temizlikyolda does not and cannot guarantee that there will be compatibility between Service Recipients and Service Providers, or that it will find or provide Service Providers capable of doing the Service Recipient's work at the desired time and place in the Service Recipient's region.
• All responsibility for services to be received from Service Providers through the Website belongs to the Service Providers. Temizlikyolda has no responsibility.
• Temizlikyolda does not endorse or recommend Service Providers or their services, and does not guarantee work performance or the result or quality of services provided. Temizlikyolda may rank, rate, and categorize Service Providers through some algorithms in the system such as member votes and member comments, and may highlight some Service Providers because they are highly liked, preferred, or satisfactory. However, this situation does not mean endorsement or guarantee given by Temizlikyolda.
• Temizlikyolda is not responsible for the relationship between Service Providers and Service Recipients, and has no responsibility for damages that Service Providers may cause to Service Recipients or third parties during service provision or at any time.
• The parties are directly responsible for all taxes, fees, duties, payments, and similar obligations arising from service contracts to be made between Service Providers and Service Recipients. Due to services and products listed on the Website operated by Temizlikyolda, Temizlikyolda is not in the status of seller, provider, manufacturer, producer, dealer, agent, advertiser, or media organization under the Consumer Protection Law and related legal legislation.
• Temizlikyolda is absolutely not responsible for problems that may arise or damages that may occur between Service Recipients and Service Provider(s) due to sharing the names, addresses, and phone numbers of Service Recipients registered in its system with Service Providers for the purpose of providing the relevant service.
• Service Recipient information is shared by Temizlikyolda with Service Providers for the provision of services. This information sharing aims to ensure smooth service provision. Temizlikyolda is absolutely not responsible for the use of such information by Service Providers for advertising, marketing, personal, or any other situation or purpose without obtaining additional consent from Service Recipients, sharing or transferring it with third parties, or problems that may arise or damages that may occur between Service Recipients and Service Provider(s).

SERVICE RECIPIENT'S OBLIGATIONS

• Service Recipients are personally responsible for all administrative, legal, and criminal liability that may arise as a result of not complying with the provisions of this Agreement.
• Service Recipients will not contact Service Providers without Temizlikyolda's knowledge, to exclude Temizlikyolda, agree on a lower price, or avoid paying commission fees regarding a Service Request created through the Website.
• Service Recipients accept that their credit card information may be stored in the payment institution system that Temizlikyolda has agreements with, to the extent permitted by legislation, and authorize sharing with system operators. Temizlikyolda is not responsible for disruptions that may occur in the contracted payment institution system.
• Service Recipients are responsible for all taxes related to the service, except for taxes arising from Temizlikyolda's income.

AUTHORITIES GRANTED TO TEMIZLIKYOLDA

• In Home Cleaning (Daily Cleaner-Cleaner) orders, user and service provider TC numbers are transmitted online to SGK by Temizlikyolda and daily employer and employee registration is made. If a YES response is given to the confirmation message sent to the user's mobile phone number, daily accident insurance for the service provider personnel sent to the address is provided by SGK. The daily accident insurance fee is reflected to the user by the operator. The obligation to respond to the confirmation message sent to the mobile phone belongs to the user.
• Temizlikyolda may notify its Users of promotions, new services, projects, or news via email. If Users do not wish to receive such emails, they can stop receiving such notifications by making a written notification to [email protected].
• Comments/evaluations from users regarding Service Providers are published for all Users to see after necessary approval, control, and correction by Temizlikyolda. Temizlikyolda has the authority to edit such comments or decide whether to publish them or not. Temizlikyolda reserves the right to temporarily or permanently change or terminate the Website (or part of it) at any time with or without prior notice.
• Temizlikyolda may use SMS, email, or other technical tools to verify Users' email addresses, mobile phone numbers, and other information if desired.
• Temizlikyolda may ban Users from using the Website and accessing Membership rights, suspend Membership, temporarily stop usage if it is determined that Members have violated this Agreement or to the extent required by the situation without having to show any reason.
• The owner and operator of this site is Temizlikyolda Internet Services Inc. All documents on the Temizlikyolda website are the property of Temizlikyolda Internet Services Inc. You cannot modify, copy, reproduce, republish, upload to another computer, post, transmit, or distribute any material on this site, including code and software. Independent of the above, you may take printer output of the site's pages for your personal use.
• Although measures have been taken within available means to ensure that the Temizlikyolda website is free from viruses and similar malicious software, the user is obliged to provide their own virus protection system and ensure necessary protection for ultimate security. In this context, the user accepts that they are responsible for all errors that may occur in their own software and operating systems and their direct or indirect consequences due to entering the Temizlikyolda website.

BREACH AND TERMINATION OF CONTRACT

• Users are responsible for all damages that Temizlikyolda and third parties may suffer as a result of acting contrary to the provisions of this Agreement. If Temizlikyolda determines that the Agreement has been violated, it may immediately terminate this Agreement unilaterally without prejudice to its claim rights arising from this Agreement.

This Agreement will remain in effect as long as the Website continues to be used and no new agreement is presented to Users by Temizlikyolda.